Cancellation Policy

Cancellation Policy

Cancellation Policy

Normal Period:

Our Cancellation policy is prior 48 hours prior to your arrival. For any cancellations within 48 hours of your arrival date, the full tariff for the first night’s accommodation will be charged.

Peak Period (Long weekends, Group Bookings, Weddings, Sporting Events, Easter/Christmas Holidays)

Cancellations or changes must be made at least 7 days prior to the check-in date or the equivalent to one night’s accommodation will be charged. For cancellations within 48 hours during peak periods 100% of the first night and 50% of any additional nights will be charged. 

Please Note:
1- Your Credit Card details will be used to guarantee your reservation, with full payment on the day of check-in before arrival.
2- Your Credit Card will be charged for full amount on the day of your arrival (before check-in). If your card declines, we will get in touch with guest. If guest will not provide correct information of credit card by 3pm (on the day of arrival), booking will be cancelled from our system automatically and room will be available for new guest.

All cancellations must be made directly to this office

By Phone (02) 65530300 During Office Hours

7.30 am  to 6.00 pm

Pet Policy

1- Not all rooms are Pet friendly.

2- Pets are only allowed in dedicated Pet Friendly rooms.

3- Pets are not allowed in Queen Deluxe, (Triple/Quad) Queen Standard (Triple/Quad), Family Room, Disabled Accessible Room, Budget Queen Room, Interconnecting Room or Executive Spa Room. Please let us know if you have a pet before check-in.

4- Only 1 Pet is allowed in Pet Friendly room.

5- For more than one Pet, additional charges per night will be charged. Please contact office to arrange your booking for second pet.

6- Pets should not be left unattended inside room.

7- Pets should be leashed all the time in Motel premises.

8- $100.00 Cleaning fee may apply if a room is left in a dirty condition, this includes any bad odours